DeFi Crypto
Wallet Design
We designed a multi-chain FinTech wallet for a Dubai-based decentralised finance company — simplifying wallet creation, portfolio tracking, receiving assets, cross-chain trading, dApp access, and NFT discovery for users new to crypto.
The Design Challenge
Crypto wallets have a serious accessibility problem. Blockchain jargon, intimidating confirmation flows, irreversible transactions, and the fear of making a costly mistake keep the majority of potential users away from DeFi entirely.
This Dubai-based client was building a decentralised wallet targeting a dual audience: crypto-native power users who wanted full control, and first-time crypto holders who needed guidance.
If a non-technical person can't buy their first crypto in under 3 minutes, we've failed.
— DeFi Product Lead
The core design tension: advanced DeFi functionality (staking, liquidity pools, multi-chain swaps) needed to coexist with a consumer-grade onboarding experience that felt closer to Revolut than MetaMask.
We handled the full design lifecycle — user research, IA, wireframing, high-fidelity design, and interactive prototypes — across web and mobile.
Research Insights
Fear of Irreversibility
All 8 non-technical research participants cited fear of sending funds to the wrong address as their primary barrier. The UX needed to make confirmation feel safe, not alarming.
Jargon Overload
Terms like "gas fees," "seed phrase," and "liquidity pool" caused immediate drop-off in testing. Progressive disclosure of technical complexity was essential.
Mobile-First Behaviour
82% of research participants said they'd primarily use a mobile app. The mobile experience needed to be the primary design direction, not an afterthought.
Key Design Decisions
Guided Onboarding, Not One Generic Path
Separated create, import, connect, and watch-only journeys at the first decision point. A short PIN setup and explicit blockchain selection give users control without forcing them to understand the complete technical model upfront.
Confidence-Building Transaction Flows
Designed a 3-step send flow with an address confirmation screen showing a visual checksum and ENS name resolution. Added an optional "test transaction" prompt for first-time sends. Clear fee display in fiat equivalent before, not after, confirmation — eliminating the surprise gas fee problem.
One Trade Hub Across Chains
Combined buy, swap, cross-chain, and dApp discovery under one trade destination. Chain, provider, token, quantity, slippage, and estimated value follow a clear top-to-bottom sequence so users can understand what will happen before committing.
Touch-First Mobile Design
All interactive elements meet 44×44pt minimum touch target requirements. Bottom-sheet patterns for action confirmation keep critical actions in thumb reach. Bottom navigation optimised for one-handed use — the most common posture for mobile financial apps.
Deliverables
User Research Report
8 qualitative interviews plus competitive landscape analysis. Synthesised into a persona set and prioritised design principles for the team.
Full IA + Flows
Complete information architecture across web and mobile, covering 40+ screens and 8 core user flows including onboarding, send/receive, swap, and staking.
High-Fidelity Prototypes
Interactive Figma prototypes for both iOS and Android — click-through for key flows, used for investor demos and developer handoff.
A Wallet That Supports Discovery
The product direction extended beyond storing and trading tokens. We designed an NFT destination that gives users a clear entry point into market activity — global statistics, upcoming projects, top sales, hot bids, and live auctions — without making the wallet home feel overloaded.
The same mobile design language carries across finance and discovery: compact cards, strong hierarchy, familiar filters, and contextual wallet controls.
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